Legal Notices & Terms of Use

Website Terms

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use. If you do not agree to these terms and conditions, please refrain from using the Website.

Our policy relating to the capture and use of personal data (‘Data and Privacy Policy’) as detailed below forms a part of these terms and conditions. It is important that you read and understand these terms and conditions before you start to use the Website or enter into a contract with us. You can print and keep a copy for your reference.

Headings in these terms and conditions are for convenience only and shall not affect their interpretation.

The term ‘Charnwood Gates’ or ‘us’ or ‘we’ refers to Charnwood Gates Automation Limited. The term ‘you’ refers to the user or viewer of our website or a customer.

Using the website

Accessing the Website

Access to the Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on the Website without notice. We shall not be liable if for any reason the Website is unavailable at any time or for any period.

Changes to the Website

The content of the pages of this website are for your general information and use only. We aim to update the Website regularly and may change the content at any time. Any of the material on the Website may be out of date at any given time and we are under no obligation to update such material. We make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Linking to the Website

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

You may not establish a link to the Website from any other website without our prior written consent.

Acceptable use

You may use the Website only for lawful purposes.

You must not misuse the Website including, without limitation, by knowingly introducing viruses, trojans, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

Disclaimer and Limitation of Liability

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Reliance on the content of the Website

The Website provides information about our firm and the services we offer. The content of the Website does not represent advice on which reliance should be placed.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

You agree that material downloaded or otherwise accessed through the use of the Website is obtained entirely at your own risk and that you will be entirely responsible for any resulting damage to software or computer systems and/or any resulting loss of data, even if such loss and damage was reasonably foreseeable and we had been advised of the possibility of the same.

All testimonials on the Website are provided by individuals or organisations and reflect their personal experience and opinion only. Neither Charnwood Gates nor any of the quoted individuals or organisations can make any representations or warranties with respect to the personal opinions expressed on the website. Any reliance you place on such information is therefore strictly at your own risk.

Intellectual property

The intellectual property rights (including, without limitation, copyright and trademarks) in all material on the website (including, without limitation, text, images and plans) are owned by Charnwood Gates Ltd unless otherwise stated and your use of them is limited as set out below.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Changes to the Terms and Conditions

We may revise these terms and conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these terms and conditions may also be superseded by provisions or notices published elsewhere on the Website. Continued use of the Website will signify that you agree to any such changes.

Enforceability

Your use of this website and any dispute arising out of such use of the website are governed by, and will be construed in accordance with, with the law of England and Wales.

Any rights not expressly granted in these terms and conditions are reserved.

 

Data and Privacy Policy

We are committed to ensuring that your privacy is respected and that personal data or other confidential data is protected.

In accordance with the Data Protection Act 2018 and the General Data Protection Regulation as incorporated into the law of the United Kingdom by virtue of the European Union (Withdrawal) Act 2018 (UK GDPR), this Privacy Notice explains, in detail, the types of personal data we may collect about you when you interact with us through this website. It also explains how we'll store and handle that data and keep it safe.   Unless otherwise indicated, references in this Data and Privacy Notice to the GDPR refer to the UK GDPR.

This policy explains how we use and protect any information that you provide to us when you use this website or engage with us such as data submitted on our contact us form or any order forms.  In particular, it sets out what personal information we collect from you, how we use the personal information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Use of the Website constitutes acceptance by you of this Policy, and of the collection and processing of your personal information by us as set out below.

Information we may collect from you

Consent

When you use our Website to contact us or provide personal information, we may collect the following:

• Information you provide to us by completing contact forms (this includes your name and contact information such as when requesting a call back or further services)
• Information you provide to us if you contact us, for example to report a problem with the Website or to raise a query or make an online comment

In these situations, we will collect and process your data with your consent.

You always have the right to withdraw your consent at any time (see below about contacting us).

Contractual obligations

If you become a customer of ours then the main purpose for our holding your data will be because this is subject to an agreement we have with you to provide you with gate automation installation and maintenance services.

This agreement is a contract between us and the law allows us to process your data for the purposes of performing a contract (or for the steps necessary to enter in to a contract).

The areas where we are processing data to enter into, or fulfil a contract are:

• delivering services to you under contract
• keeping you updated with changes or information relating to those services
• processing information from you to arrange a contract between us, such as when you give us your details to enter into an agreement for services with us
• performance of any legal contract as a supplier

Legal compliance

If the law requires us to, we may need to collect and process your data.

We will rely on our legal obligations to process information for the following purposes:

• complying with our responsibilities to regulators and under applicable legislation
• complying with our legal obligations as an employer
• complying with obligations to HMRC regarding records keeping of our financial activity, including information relating to transactions, billing and payments
• defending a legal claim or upholding the rule of law - for example, we can pass on details of people involved in fraud or other criminal activity

Legitimate Interests

In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

We may process your personal data in order to improve our Website with the primary aim of providing you with a more personal and interactive experience. In particular, we may use your personal data to tailor our Website so as to ensure it is displayed in the most effective way for the device you are using.  We may also process your personal data for the purposes of making our Website more secure, for development of additional and enhanced functions and for internal technical operations such as for testing, statistical and other administrative or compliance purposes.

In this respect we may collect data automatically with regard to each of your visits to any of our Websites including technical information. However, the Websites do not automatically capture or store personal information other than details of visits made to the website including, but not limited to, traffic data, location data, logs (including, where available, the IP address and location of the device connecting to the online services and other technical information and identifiers about the device and the nature of the visit) and other communication data, and the resources that you use.

We rely on legitimate interest to train our staff so that they can provide an exceptional service to all of our clients. There may be matters relating to a staff member’s engagement with you which we review with them as part of their personal training and development.

We also use various third-party cookies to help us improve our Websites (for further details on Cookies, please see below).

If our business is subsequently sold or we merge with another entity, to ensure our business can be continued and in order that services can continue to be provided to you, we will transfer your personal data to a third party or that data will be one of the assets transferred to a purchasing entity.

CCTV

Should you ever visit our office in Loughborough, it is important to let you know that we have installed CCTV systems inside the office and on the outside of the building and personal data in form of images or CCTV footage may be recorded.

We operate CCTV in accordance with the ICO CCTV Code of Practice and are processing CCTV data in order to pursue our legitimate interests of:

• promoting a safe working environment and monitoring health and safety at our premises
• monitoring the safety and security of our premises
• deterring and assisting in the prevention, investigation and detection of crime and/or serious breaches of policies and procedures, and
• assisting with the identification and prosecution of offenders, including use of images as evidence in criminal proceedings

CCTV is never used for any automated decision taking.

Signs are displayed notifying individuals that CCTV is in operation.  Images captured by CCTV will not be kept for longer than is necessary and ordinarily, will not be retained for more than 30 days.  However, on occasions, there may be a need to keep images for longer such as where a crime is being investigated.

We will only disclose images and audio to other authorised bodies such as the police or other law enforcement agencies for the purposes set out above.

Information collected by us

We may collect personal data as follows:

• name
• contact details (including address, email and phone numbers)
• details of services that we provide to, or that we are arranging to provide
• payment information and financial information that relates to a contractual relationship including bank details

We do not envisage that any data we hold would be classified as ‘special categories’ under the GDPR. If we need to start processing this type of data, or if we are acting as a Data Processor for this data then we will explain this to you.

How your information will be used

We will hold and process your personal information on our systems for the purposes of operating our service, administration, monitoring, statistical analysis, performance measurement, business development and marketing.  We may from time to time collate information and statistics for the purposes of monitoring website usage in order to help us develop the Website and our services.

We do not use information provided in order to contact you for marketing purposes.

We do not forward the information collected about you to any third parties except where:

• you have consented to us sharing your personal information in this way
• we are under a legal, regulatory or professional obligation to do so (for example, we may be obliged to share information with regulatory bodies and public bodies including the Police or National Crime Agency) or in order to enforce or apply our Terms of Use (or other client terms) or to protect the rights and interests, property, or safety of our firm, our clients or others, although we would only do so in accordance with relevant data protection legislation
• all, or substantially all the assets of our firm are merged with or acquired by a third party, or we expand or re-organise our business, in which case your personal information may form part of the transferred or merged assets or we may need to transfer your information to new entities or third parties through which our business will be carried out
• we provide anonymous statistical information about users of our websites and related usage information to reputable third parties, including analytics and search engine providers
• we use a third party service provider to provide services that involve data processing, for example storage and archival, auditing, professional advisory (including legal, accounting, financial and business consulting) and security services
• we provide anonymous statistical information about users of our websites and related usage information to reputable third parties, including analytics and search engine providers

Other information we process we may share with:

• employees and professional advisers and consultants that help us to manage our business
• our accountants and solicitors that are engaged by us to provide services required by law, such as filing financial information with HMRC
• other data processors, such as website providers, in the course of running the business including CRM providers, email communication platforms and social media platforms
• third party hosting providers to provision and host our Website
• storage and archiving providers to ensure your information is protected securely and backed up

Any partners, suppliers or third parties we share data with will be bound by strict agreements that meet the requirements of GDPR and will be monitored for performance with those agreements.

We do not sell, share or transfer your information except as set out in this policy.

Security & how we protect your information

The security of your personal information is very important to us. All personal information that you supply to us will be treated in confidence by us and will be held by us only for the purposes set out in this policy.

We use up-to-date industry procedures to keep personal information as safe and secure as possible and to protect against loss, unauthorised disclosure or access. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

How long will we store your Personal Data?

We only keep personal data for as long as is necessary for the purpose(s) for which it was provided.

We use the following retention periods and review these periodically to make sure we are only keeping personal data and other data for as long as is needed:

• any data that you submit using our contact form will be held by our firm as Data Controller and will be held securely for 12 months before being securely and confidentially destroyed.
• If you subsequently become a client of our firm and instruct us to install or maintain your gates then we will likely keep your data for longer periods along with other data we process under any maintenance contract with you.  Usually, we will keep this information for a period of 7 years after our contract ends unless we have another legal basis to process that information
• financial information and any financial transactions will be kept for a period of 7 years to comply with HMRC requirements

Where we have processed your personal data to provide you with marketing communications with your consent, we may contact you periodically to ensure you are happy to continue receiving such communications. Where you inform us that you no longer wish to receive such communications, your personal data will be kept for 30 days once consent has been withdrawn and then deleted.

Transfer of data outside the UK

We may transfer personal data overseas. For instance, we use cloud IT and similar data storage facilities and so we may store, process and transmit data in locations outside the UK.

In the course of communicating or assisting customers when they are based or are temporarily outside of the UK, we may be required to share personal data with them. Where this is the case we will only share the minimal amount of personal data necessary for the purpose of processing and, where possible, we will share the personal data in an anonymised form.

Whenever we transfer any data out of the UK, we ensure a similar degree of protection is afforded to it and treated with the same security measures regardless of location, and in accordance with our internal processes and policies as well as regulatory and legal obligations. In particular, we ensure that at least one of the following safeguards is implemented:

• we will only transfer personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK by means of an adequacy decision or similar in accordance with UK adequacy regulations or otherwise comply with EU GDPR transfer restrictions, as applicable;
• where we use certain service providers, we may use specific contractual provisions which gives personal data the same protection it has within the UK and ensures a similar level of protection to the personal data as if it was processed within the UK, as applicable; and/or
• we will require that any overseas third party to which we disclose personal data to: (a) only use that personal data for the purposes for which it was disclosed; (b) use all technical and organisational measures which are reasonable in the circumstances to secure that personal data; (c) delete that personal data when it is no longer required; and (d) treat that personal data in accordance with this Data and Privacy Notice and the appropriate data privacy law.

What are your rights?

You have rights under the Data Protection Act 2018 and the GDPR and these include the right to be informed what information we hold about you.   In particular, you have the right to request:

• access to the personal data we hold about you, free of charge in most cases.
• the correction of your personal data when incorrect, out of date or incomplete.
• for example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
• that we stop any consent-based processing of your personal data after you withdraw that consent.

You have the right to request a copy of any information about you that we hold at any time, and also to have that information corrected if it is inaccurate.

If we choose not to action your request, we will explain to you the reasons for our refusal.

For information on how your information is used, how we maintain the security of our information, and to exercise your rights to access information we hold on you, please contact us. Similarly, if you believe that the information we hold is wrong or out of date, please let us know and we will update it. The person in this firm responsible for data protection is David Gilmore and enquiries and requests can be sent to him by telephone on 0333 202 8888 or by emailing david@charnwoodgates.co.uk or in writing to 39 The Rushes, Loughborough LE11 5BG.

The Regulator

For further details about your rights as a data subject, we would invite you to visit the Information Commissioner’s Office website: http://www.ico.org.uk/

We are registered with the ICO.  If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.  You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive.  Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.

You can choose to accept or decline cookies.  Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.  This may prevent you from taking full advantage of the website.

By law, we may not place cookies on your computer without your consent, unless they are strictly necessary to the operation of the service that we provide on the Website.

We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information) – Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services.  In particular, Google may use the data collected to contextualize and personalise the ads of its own advertising network.  Related information:

• Google’s privacy policy
• How Google uses this information

If you have any queries about the cookies that we use, or would like more information, please contact team@charnwoodgates.co.uk

Links to other websites

Our Website may contain links to other websites of interest.  However, once you have used these links to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy.  You should exercise caution and look at the privacy statement or policy applicable to the website in question.

Changes to this policy

The internet and data privacy best practice are both developing, especially in light of the introduction of the GDPR. We therefore reserve the right to revise this Notice at any time. If this Notice changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. Continued use of the Website will signify that you agree to any such changes.

 

Credit Card Payments Policy

We are committed to ensuring the secure handling and processing of credit card (including debit cards) transactions in compliance with the Payment Card Industry Data Security Standard.

We acknowledge that we have a duty to protect cardholder data.

Authorisation to handle data

Only approved staff members are permitted to access cardholder data and/or to process card transactions.

Handling Transactions

Cardholder data will be entered using our firm’s approved credit card terminal or via an online payment merchant.

Transactions may only be made in a secure environment where confidentiality can be assured.  The staff member handling the transaction will ensure that unauthorised staff members or other personnel including visitors, cannot inadvertently access cardholder data or other confidential information.

Credit card information is not accepted by e-mail.

Any display or record of cardholder data will be restricted at a minimum to the first six and the last four digits of the primary account number.

Protection and destruction of cardholder data

Unless there is a business need to retain it, cardholder data will not be retained and will be destroyed immediately after the transaction is processed.

If cardholder data needs to be retained then it will be destroyed as soon as it is no longer required.  All cardholder data stored and handled will be securely protected against unauthorised access at all times.

In particular:

• the storage of cardholder data will be restricted to that needed for a legitimate business reason
• cardholder data will not be stored on a personal computer, laptop, tablet or other removable media or in an e-mail account
• only essential cardholder data is stored
• the full magnetic stripe data, Personal Identification Number (PIN) or Card Verification Values/Codes (CVV/CVC) will never be stored
• PAN data is rendered unreadable before storage
• all electronic media containing cardholder data is marked as confidential and encrypted or password protected and any hardcopy information is stored by secure means.

All network devices which are part of or connected to our cardholder data environment or are otherwise involved in the transmitting of cardholder data are configured securely in accordance with the requirements of the Payment Card Industry Data Security Standard.

Version 1.0 August 2021